Terms & Conditions
Welcome to the The Sellé Jewellery website at www.sellegroup.com. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products that may you may order online.
(a) GENERAL TERMS
Terms and Conditions Apply
Mailing List and Marketing
When you register on sellegroup.com or make a purchase on sellegroup.com, we automatically add you to our mailing list and will send you our newsletter, you are free to opt out of receiving our marketing material at any stage.
sellegroup.com value the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why sellegroup.com is committed to protecting your privacy and using the information you share with us responsibly.
This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. When we make changes, we will post them here.
This Privacy Statement is designed to explain, how sellegroup.com collect, use information and what type(s) of information we collect.
This Privacy Statement is incorporated into, and part of our Terms and Conditions, which governs your access to and use of our website in general. This Privacy Statement shall be interpreted under the laws of the Republic of South Africa, regardless of the location, residence or nationality of individual users.
How We Collect The Information.
sellegroup.com may collect personal information from you when you establish or update a sellegroup.com account, enter a contest, participate in a survey or poll, shop online, check the status of an order or review order history, join our mailing list or our social networking sites, purchase and send a gift card or utilize our technical support or customer services. Categories of personal information collected include: your name, e-mail address, postal, billing and shipping address, phone number and credit card number.
How We Use Information
sellegroup.com uses the information we collect from you for the following purposes:
- To process your order and answer your questions about the status of your order.
- To provide you with periodic emails and mailings about sellegroup.com, The Sellé Group merchandise, services and promotions.
- Showing you and/or providing to you content that we think might be of interest to you, and displaying content according to your preferences and our terms.
- To send you emails to help us learn more about your shopping preferences.
- To help us improve our online store and your shopping experience.
- To provide advertisements to you about our products and services on this and other websites.
- To analyze user traffic patterns.
- To protect the security or integrity of our websites and our business.
- To contact or notify you if necessary.
- To develop new services and products.
- To provide services to you.
- To comply with our legal obligations, policies and procedures.
We value your comments, ideas, suggestions and feedback. Please send your comments and feedback to us via e-mail to the address [email protected]
Use of our logos, content and images
You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our rights.
(b) ONLINE SHOPPING TERMS
These online shopping terms and conditions apply to all purchases ordered online at www.sellegroup.com . Use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.
Product Sales and Availability
All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa, unless arranged with sellegroup.com. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
We have made every effort to display as accurately as possible
the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.
You will be charged the prices that are reflected online, subject to availability. A delivery fee will be charged for each order placed by you, delivery charges are determined by packing size, weight and delivery location.
We only ship within South Africa, unless arranged with sellegroup.com, The Sellé Group.
Delivery is via third party courier.
All deliveries are sent with registered couriers and must be signed for at time of delivery.
By signing the delivery form, you acknowledge the receipt of the items ordered and that the quantity is correct.
Under some special circumstances, courier deliveries may be replaced by South African Post.
The delivery address cannot be changed once order(s) has been shipped.
If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like
your work address for delivery.
If you are not home at the time of delivery additional delivery charges may
Order cannot be cancelled once order has been shipped.
Delivery charges are determined by packing size, weight and delivery location.
We do not deliver on public holidays.
We shall not be help liable for package loss due if the customer entered their delivery address incorrectly.
Refunds and Returns Policy
Defective items will be replaced. sellegroup.com, The Sellé Group will not process Refunds for incorrect purchase or change of mind.
Should it happen that your item is defective, then you can email [email protected] to arrange a product swap. The time period for such a return is the same as any other return – 20 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service.
In the event that sellegroup.com, chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.
We cannot always guarantee availability of stock and will endeavor to deliver a substitute line where possible if you have authorised us to do so.
Confirmation of Orders
Orders placed on sellegroup.com constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order email.
Risk and Ownership
Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.